This policy describes the information we collect from you, how we use this information, and our legal basis for doing so. It also covers if and how this information may be shared and your rights and choices regarding the information you provide to us. This privacy policy applies to the information we obtain through your use of the website https://livecanin.com.

Who we are

Live Canin is a company with the aim of democratizing access to canine education advice through Artificial Intelligence (AI). Michaël Caujolle is the legal representative of Live Canin. If you have any questions about this privacy policy, please contact our privacy team at contact@livecanin.com. We will never sell your personal data to anyone.

What we collect and receive

In order to provide you with the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the services, this may include:

• • Contact us by email – for example, when you ask for help, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely to respond to the inquiries we receive.

• • Usage data — when you visit our site, we store: the website from which you visited us, the parts of our site that you visit, the date and duration of your visit, your anonymized IP address, device information (device type, operating system, screen resolution, language, country you are in, and web browser type) used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site, and to recognize and stop any abuse of our services.

• • Cookies — we use cookies (small data files transferred to computers or devices by sites) for record-keeping purposes and to enhance the functionality of our site. You can disable or limit the transmission of cookies by changing your web browser settings. Stored cookies can be deleted at any time.

• • Create an account – when you register and open an account on Live Canin, or purchase a subscription, or sign up for content or offers, we may ask you to provide us with information such as your name, email address, address, and details about your organization. As stated in this privacy policy, we will process this information solely to provide you with the service you have registered for.

Disable website tracking

You can choose not to be tracked by the Matomo Analytics instance below:

Opt-out complete; your visits to this website will not be recorded by the Web Analytics tool. Note that if you clear your cookies, delete the opt-out cookie, or if you change computers or Web browsers, you will need to perform the opt-out procedure again.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

You are not opted out. Uncheck this box to opt-out. You are currently opted out. Check this box to opt-in.

The tracking opt-out feature requires cookies to be enabled.

You can opt-out of tracking your navigation on this website. This will protect your privacy but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Your rights

You have the right to be informed about the Personal Data processed by Live Canin, the right of rectification/correction, erasure, and limitation of processing. You also have the right to request a structured, commonly used, and machine-readable format of the personal data you have provided to us. We can only identify you through your email address, and we can only fulfill your request and provide information if we have personal data about you through your direct contact with us and/or your use of our site and/or service. We cannot provide, rectify, or delete data that we store on behalf of our users or customers. To exercise any of the rights mentioned in this privacy policy and/or if you have questions or comments regarding the use of personal data, you can contact the Live Canin support team at: contact@livecanin.com. Additionally, you have the right to lodge a complaint with the data protection authority in your jurisdiction